Viridian Furniture: Cosmetic Standards, Warranty, & Returns

Before Placing Your Order

At Viridian Furniture, we are proud to create one-of-a-kind furniture using solid wood, crafted by hand and finished with care. Because our furniture is handmade and built from real wood, no two pieces are ever exactly alike. We embrace these natural variations and imperfections—they are what make each piece special and uniquely yours.

Before placing your order, please review these following standards to better understand what to expect:

Wood & Stain Variations

Every piece of wood has a distinct grain pattern and tone, so differences in color and grain are normal and should be anticipated. These inherent traits mean no stain will appear exactly the same from one piece to the next, even when the same color is used.

Stain Matching

We do not match stain colors based solely on photos. If you want a specific stain, you must supply both the stain and the species of wood it is intended for. Keep in mind that grain patterns and wood species influence how a stain looks, so exact matches cannot be guaranteed.

Knots & Cracks

Real hardwood lumber frequently features knots, checks, cracks, etc. We fill all of these with black epoxy. This allows us to achieve a smooth surface and structurally reinforces the furniture.

General Variations in Furniture

Handcrafted furniture naturally possesses character—such as small marks, texture changes, and other unique traits that contribute to its charm. Because of the handmade process dimensions may vary slightly (up to approximately 1 inch).

Solid Wood Movement

Wood is a natural material that expands and contracts in response to changes in temperature and humidity. This may lead to small gaps in tabletops or slight shifting over time. These changes are a normal characteristic of solid wood furniture and do not compromise structural integrity.

We appreciate the unique look and feel of authentic, handcrafted wood furniture—if this aesthetic is not what you seek, Viridian Furniture may not be your best option!

Lead Times

Lead times provided are estimates only. While we strive to adhere to timelines, high demand or production delays may result in orders arriving sooner or later than expected. We always prioritize quality over speed and cannot promise exact delivery dates. If you are ordering for a specific deadline or event, please plan accordingly.

By placing a deposit, the customer agrees to these cosmetic standards presented here, as well as any and all other terms of Viridian Furniture.

For customers ordering electronically, by placing an order with Viridian Furniture, you hereby agree to these standards, terms, and conditions.

Limited Lifetime Warranty

At Viridian Furniture, we are committed to crafting custom furniture of exceptional quality, built for long term performance. Therefore, we provide a Limited Lifetime Warranty covering structural and manufacturing defects in our tables, chairs, benches, and other custom made furnishings, subject to the conditions listed below:

1. Scope of Coverage

This Limited Lifetime Warranty covers defects in materials and workmanship that materially impair the structural integrity or intended function of the furniture when used under normal, residential conditions. Coverage applies solely to the original purchaser and to furniture purchased directly from Viridian Furniture.

2. Exclusions

This warranty does not cover damage or deterioration resulting from:

a. Improper use, abuse, or negligence, including but not limited to exceeding the furniture's intended weight capacity;

b. Exposure to outdoor elements, excessive moisture (above 40% humidity), or environments inconsistent with the product’s intended indoor residential use;

c. Failure to adhere to Viridian Furniture’s care and maintenance instructions;

d. Unauthorized modifications, alterations, or repairs;

e. Accidental damage, cosmetic wear and tear, acts of nature, or other events beyond the control of Viridian Furniture.

3. Warranty Claims Procedure

To initiate a warranty claim, the customer must notify Viridian Furniture in writing within a reasonable time after discovering the defect. Supporting documents, including photographs, may be requested to evaluate the claim. If the claim is found to be within the scope of this warranty, Viridian Furniture will, at its sole discretion, repair or replace the defective component or piece.

4. Right to Decline Claims

Viridian Furniture reserves the right, in its sole discretion, to deny any warranty claim that does not meet the established criteria or that appears to arise from misuse, unauthorized modifications, neglect, or any other excluded condition. Our determination regarding the applicability of the warranty is final.

5. Limitations of Warranty

This warranty is non-transferable and applies only to the original purchaser. Remedies under this warranty are limited exclusively to the repair or replacement of the affected item at Viridian Furniture’s discretion. This warranty does not cover associated expenses such as transportation, delivery, installation, or refinishing.

6. Disclaimer of Other Warranties

Except as expressly stated herein, Viridian Furniture disclaims all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. Under no circumstances shall Viridian Furniture be liable for incidental, consequential, or special damages arising out of or related to the use of its products.

7. Governing Law

This Limited Lifetime Warranty shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict-of-law provisions.

By purchasing and utilizing Viridian Furniture products, the customer acknowledges and agrees to be bound by the terms of this Limited Lifetime Warranty.

Return Policy

1. Return Eligibility

Customers may request a return or refund only at the time of delivery if they are not satisfied with the product for any reason. To qualify for a return at that time:

• The customer must notify our delivery personnel immediately upon receipt;

• The product must remain in unused, undamaged condition;

• The customer must decline delivery and not sign the delivery acceptance form.

2. Final Sale Upon Acceptance

Once the customer signs the delivery acceptance form, acknowledges receipt, and takes possession of the item, the sale is considered final. No returns, refunds, or exchanges will be accepted after this point.

3. Custom Work

All furniture sold by Viridian Furniture is custom-built. As such, we do not accept returns or offer refunds for reasons including, but not limited to, change of mind, fit within a space, personal preference, or aesthetic considerations after delivery acceptance.

4. Damage or Defect Claims

If a product arrives damaged or defective, the customer must document the issue at the time of delivery and notify Viridian Furniture immediately. Such claims will be evaluated under the terms of our Limited Lifetime Warranty. Claims made after delivery acceptance may be denied unless a qualifying defect under warranty is discovered and reported promptly.